Massage Works Policies

Portland Office:

Payment

Full payment is due when services are rendered.  Cash, checks or Gift Certificates are
accepted. ** Credit cards are only accepted at the Saco office.

Gratuities

I believe that massage therapy is an important component of health care rather than a luxury.  While tips are greatly appreciated, I would rather that you receive treatments more often. 
And the best way to ‘tip’ me is to refer new clients to my office.  

Insurance

Some insurance companies provide coverage for massage therapy.  Please contact your carrier about your coverage.   If requested, I can supply you with a receipt of payment for you to submit to your flexible spending accounts or insurance. 

Late Arrivals

If you are going to be late for your appointment, please call to let me know.  Depending on how late you arrive, I will determine if there is enough time remaining to start a treatment. Your session may need to be shortened to accommodate other scheduled appointments.  The full service fee will be charged.   

Rescheduling/cancellations

Your appointment time has been reserved just for you. Time is valuable with respect to a massage therapy practice. Please understand that last minute cancellations and missed appointments are equivalent to a loss of income for the therapist and someone else may have been denied the opportunity to schedule a treatment. If you need to reschedule or cancel your reservation, please call at least 24 hours prior to your appointment.

“No Shows”- If you fail to show up for a scheduled appointment without cancelling, the full fee will be charged. 

When using a Gift Certificate- If an appointment is cancelled with less than 24 hour notice, the gift certificate will be considered payment for the missed treatment and will be voided.


Please visit Orthopedic Associates for their policies.

 

Call Today
to Schedule Your Appointment

 

Portland

(207) 775-7252

22 Monument Square
Suite 406
Portland, Maine 04101

directions

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Saco

(207) 710-5509

Orthopedic Associates
Performance Center
15 Lund Road
Saco, Maine 04072

directions